The team members of Allied Anesthesia are always working to make our patients comfortable during every step of any procedure. To make each patient’s experience the best it can possibly be, we hired an independent company, SurveyVitals, to survey all of our patients on a scale of 1 to 5. We wanted to know how they felt about the quality of care they received, and how we could improve. Now, there is even an optional Contact Me feature, so if patients would like to discuss their experience via email or phone, they can request to do so.
We believe that by providing our patients the option to give feedback about their experience, we can improve our quality of care, and better understand the experience from a different perspective.
We are grateful to have the opportunity to stretch and grow from new knowledge, and it’s a wonderful opportunity to improve our practices. “We’ve received a lot of positive feedback,” said Dr. Salomon Maya, who coordinates the survey for Allied Anesthesia. “It reinforces the message that we do our best to go above and beyond for our patients.”
Further, we can learn from other comments that may or may not relate to anesthesiology, but rather privacy or clarity of information. The feedback helps make us aware of what we can keep in mind during our interactions with our patients.
Patient privacy has always been a concern for healthcare professionals; the surveys have demonstrated that patients value the dedication that Allied physicians give to privacy. Maya explains, “I’m constantly aware and pay special attention to my patients’ privacy.I make sure I close the curtain of the patient’s room and ask if the patient would like their family members to leave the room during my interview.”
He went on to explain his desire to make patients feel listened to and informed and comfortable about anesthesia during whatever procedure they may need. “I make the point with my patients that, although there are different types of anesthesia, it may be, for this type of surgery, our only option is general anesthesia.”
Allied physician Dr. Tony Ho agrees with Maya, and explained that SurveyVitals gives the group a way to compare its performance on more subjective matters, like patient communication and effectively easing a patient’s anxiety, with other anesthesia groups that have also chosen to participate. Ho said that even simple measures, like fully explaining a medication regimen, goes a long way. He added, “We have a lot of good clinicians, but bedside manner is something all of us can strive to be better at.”
We are so encouraged by the feedback from SurveyVitals, and we always welcome feedback from our patients during every step of the process.